We want you to be satisfied with what you purchase from Lou in Love. However, if you do decide to return your purchased item, you may do so within 14 days from the day the item was delivered to your service point.  In this case, you must contact Lou in Love (info@louinlove.com) within 14 days after delivery. If you do not collect your package within 14 days, the package will be returned to Lou in Love. Please note that you will have to pay the delivery cost for the returned package to Lou in Love.

As a consumer, please note that you will be liable for any diminished value of an item resulting from how you have handled the item beyond what is necessary to establish the nature, characteristics and functioning of the item.

Lou in Love may therefore reduce the amount of money refunded for items which show evidence of being e.g. damaged or dirty. The price tags, hang tags and labels must have been removed for the purchased item.

Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge (within Sweden). Items on sale are non-exchangeable but can be returned.